Privacy Policy

1. Introduction

Welcome to Pikana ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pikana.info (the "Site").

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

2.1 Personal Data

We do not require you to create an account or submit personal information to access the general content of our Site. However, if you choose to contact us via email or contact form, we may collect your name, email address, and the content of your message.

2.2 Usage Data

When you visit our Site, our servers may automatically log standard data provided by your web browser. This may include your device's Internet Protocol (IP) address, browser type and version, pages you visit, time and date of your visit, time spent on each page, and other technical details.

2.3 Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve our Site;
• To respond to your enquiries and provide customer support;
• To monitor and analyse usage patterns and trends;
• To detect, prevent, and address technical issues or security breaches;
• To comply with applicable legal obligations.

We do not sell, trade, or rent your personal information to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Legitimate interests: We process usage data to ensure the security and proper functioning of our Site.
• Consent: Where you have provided explicit consent, such as when you contact us or accept optional cookies.
• Legal obligation: Where processing is necessary to comply with applicable law.

5. Sharing of Information

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: We may share data with trusted service providers who assist us in operating the Site (e.g., hosting providers), subject to confidentiality obligations.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Usage data is generally retained for a shorter period, except when used to strengthen security or improve functionality.

7. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data under certain circumstances.
• Right to restrict processing: You may request that we limit how we use your data.
• Right to data portability: You may request a machine-readable copy of your data.
• Right to object: You may object to processing based on our legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. International Data Transfers

Our Site is operated from Chile. If you are accessing the Site from outside Chile, please be aware that your information may be transferred to, stored, and processed in Chile or other countries where our service providers are located. By using our Site, you consent to such transfers.

9. Security of Your Information

We use appropriate administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

10. Third-Party Websites

Our Site may contain links to third-party websites. We have no control over the content, privacy policies, or practices of those sites and are not responsible for them. We encourage you to review the privacy policy of any third-party site you visit.

11. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: